Frequently asked questions
FAQS
What is AISHANI?
AISHANI is an Australian beauty brand creating high-performance products designed to elevate your everyday routine with skincare-infused formulas, long wear, and effortless beauty.
Are your products cruelty free?
Yes — all AISHANI products are cruelty free.
Are your products suitable for sensitive skin?
Our formulas are created to be gentle and comfortable for everyday wear. If you have highly sensitive skin, we always recommend patch testing first.
Is PERMA-PEEL transfer proof?
AISHANI PERMA-PEEL is designed for long-lasting wear with minimal transfer, helping your lip colour stay in place throughout the day.
How long does PERMA-PEEL last?
Wear time can vary depending on eating, drinking, and individual skin chemistry, but PERMA-PEEL is designed to last for hours without constant reapplication.
Is Barrier Butter Balm sticky?
No — Barrier Butter Balm was designed to feel smooth, cushioned, and comfortable with a glossy finish that feels lightweight on the lips.
Are your products vegan?
Some of our products are vegan-friendly. Product-specific details can be found on each product page.
SHIPPING & RETURNS
Can I return a product if it doesn’t work for me?
At AISHANI, your safety and satisfaction are everything to us. Because our products are cosmetic in nature and designed with the utmost care for your skin, we’re unable to offer refunds on products that have been opened or used.
If your order arrives damaged or defective, don’t worry—we’ve got your back! Shoot us an email at hello@aishanibeauty.com with your order confirmation number in the subject line. Be sure to include clear photos (or a video, if necessary) of the product and the issue, and we’ll sort it out for you. Read more about our Refund Policy here.
Do you ship worldwide?
Right now, AISHANI only ships within Australia. But we’re dreaming big, and main character energy knows no borders, so stay tuned as we work to bring AISHANI to even more places in the future!
For any shipping inquiries, feel free to contact us at hello@aishanibeauty.com. We’re here to help!