Shipping Policy

At AISHANI, we know you’re excited to experience our products, so we make it our mission to get your order on its way as quickly as possible!

Orders are typically processed within 24 hours and shipped via standard (2-8 business days) or express delivery (1-3 business days) depending on your selected shipping option. Shipping times may vary depending on your location, but most orders are delivered within 3-7 business days.

Free shipping is offered for all orders over $100, while a flat rate within Australia of $9.50 applies for orders under $100. Express shipping is $12.50 (1-3 Business days).

If you place your order Monday through Friday, we’ll do our best to dispatch it the same day. For standard shipping, your order will typically ship the next business day (Monday through Friday). Once it’s on its way, you’ll get an email from us with tracking details. Heads-up: it can take up to 48 hours for tracking info to update, so don’t stress if it’s not immediate.

Delivery Times

AISHANI offers fast and reliable shipping within Australia via Australia Post.

Australia:

Standard Shipping: 2–6 business days after dispatch.
Express Shipping: 1–3 business days after dispatch.

International:

Where We Ship

We now ship to: New Zealand, United States, Canada, United Kingdom, Singapore, and the United Arab Emirates.

• Standard Shipping: 7–14 business days
• Express Shipping: 5–7 business days
  Shipping costs are calculated at checkout based on your destination and shipping option.

⚠️ Important for International Customers:
Orders shipped outside Australia may be subject to import taxes, customs duties, and local fees. These charges are not included in your order total and are the customer’s responsibility. Please check with your local customs authority for guidance before placing an order.

For any shipping inquiries, feel free to contact us at hello@aishanibeauty.com. We’re here to help!

Refund Policy

Our Guarantee:

At AISHAIN, we are committed to providing high-quality skincare products designed to enhance hydration, firm and brighten your skin. If you are not satisfied with the visible results after using your first product, we offer a 30-day money-back guarantee.

Eligibility for Returns

To be eligible for a return:

• The request must be made within 30 days of receiving your order.
• Only the first item from your order is eligible for a refund if multiple items were purchased.
• The product must be returned in its original packaging, with minimal use.
• Proof of purchase (e.g., order confirmation email or receipt) must be provided.
• Photographs documenting your skin's condition before and during product use are required to demonstrate the product's performance.

Exclusions

Returns or refunds will not be accepted for reasons based solely on personal preferences, such as dissatisfaction with the product's scent. Refund eligibility is strictly limited to cases where the product fails to deliver its intended benefits, specifically visible improvements in skin hydration, brightness, and firmness.

Return Process

1. Contact Us: Email our customer service team at hello@aishanibeauty.com within 30 days of receiving your order, including your order details, reason for return, and the required photographs.
2. Await Confirmation: Our team will review your request and, if eligible, provide return instructions and the return address.
3. Return the Product: Ship the product back to us in its original packaging. Customers are responsible for return shipping costs unless the product is faulty. We recommend using a trackable shipping method to ensure safe delivery.
4. Receive Your Refund: Once we receive and inspect the returned item, we will process your refund within 7–10 business days.

Your satisfaction is our priority, and we are here to support you on your skincare journey.

If you have any further questions or need assistance, please don't hesitate to contact us at hello@aishanibeauty.com.

Faulty or Damaged Products:

If your order arrives damaged or defective, don’t worry—we’ve got your back! Shoot us an email at hello@aishanibeauty.com with your order confirmation number in the subject line. Be sure to include clear photos (or a video, if necessary) of the product and the issue, and we’ll sort it out for you.

Here’s how it works:

1. If your product is damaged during shipping or defective, you’ll need to return the original item to us. While customers are responsible for the return shipping cost (we recommend using a trackable service), AISHANI will cover the postage for your replacement.

2. Once we’ve received the damaged or defective product, we’ll process your exchange and send you a fresh one, hassle-free!

If you’ve changed your mind and your product is unopened and in perfect condition, you can request a refund. Simply return the item to us (shipping costs are on you), and we’ll process your refund once the product reaches us in its original state.

For any issues or questions, hit us up at hello@aishanibeauty.com. Make sure to include your order confirmation number so we can locate your purchase quickly and resolve your request as soon as possible.